Refund policy

At GetOutlets.com, we want you to feel as confident in your purchase as you do when wearing your favorite scent. If your selection isn't the perfect match, our "No-Stress" Return Policy has you covered.

📅 You have 30 days from the date of delivery to decide if your perfume is the perfect fit. If you change your mind within this window, you may be eligible for a full refund, subject to the conditions below.

2. Eligibility Requirements

To help ensure the integrity and hygiene of our luxury fragrances, returned items should meet the following requirements:

✨ Original Condition:
The perfume must be returned in its original condition.

📦 Original Packaging:
The item must be returned in its original box, including the cellophane wrap where applicable.

🧾 Proof of Purchase:
Please include the receipt provided with your order to help speed up the refund processing.

3. Acceptable Reasons for Return

We want you to be happy with your purchase. Returns may be accepted for reasons including:

🌸 You changed your mind about the scent.

🎁 The item was purchased as a gift and wasn't quite right.

📦 The product arrived damaged. Please notify us as soon as possible so our team can assist you with a priority resolution.

4. How to Start Your Return

📧 Contact Us:
Send a message to our support team at support@getoutlets.com with your order number and details about your return.

📦 Pack It Up:
Place the perfume securely back in its original designer box and shipping carton. Please package the item carefully to help prevent damage during return transit.

🚚 Ship It Back:
Once we receive and inspect the returned item, your refund will be processed to your original payment method, where applicable, within 3–5 business days.

❤️ Our Promise:
We want your shopping experience with GetOutlets.com to be simple, transparent, and stress-free.